Refund and Returns Policy

At Madaan Jewellers Pvt. Ltd., we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please review our refund and returns policy below:

1. Eligibility for Returns:

• We accept returns within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

2. Non-Returnable Items:

• Custom-made or personalized items cannot be returned unless there is a manufacturing defect or damage during transit.
• Items purchased during clearance or sale events are not eligible for returns unless they are defective.

3. How to Initiate a Return:

• To initiate a return, please contact our customer service team via [email/phone] within 30 days of receiving the product.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
• We recommend using a trackable shipping service for returns to ensure the safe delivery of the item(s).

5. Refund Process:

• Once we receive the returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria.
• If the return is approved, we will initiate a refund to your original payment method within [X] business days.
• Please note that shipping fees are non-refundable.

6. Exchange Policy:

• If you wish to exchange an item for a different size, style, or design, please contact our customer service team for assistance.
• Exchanges are subject to product availability.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt.
• We will arrange for a replacement or refund, depending on your preference and product availability.

8. Contact Us:

• If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer service team via [email/phone].

Note: This refund and returns policy is subject to change without prior notice. Please review the policy regularly for any updates or modifications.